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Pickup & Delivery Process
What is Cleantie+ Customer App?
Cleantie is North America’s fastest-growing — Dry Cleaning, and Laundry Pickup & Delivery app, using technology to make your life easier so you have more time to get back to your busy life. Through the Cleantie network, 5000+ partners gain more business, and busy customers get the best, the most convenient, high-quality pickup and delivery experience. Users can quickly set up an order by using the free app. You can now conveniently find the best dry cleaner, and laundromat, place a pickup and delivery order online or use Walk-in option to drop off your laundry or pickup at the store and pay in advance without waiting in line.
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How does it work?
1. Download the app, and create an account using
your mobile phone number to register.
2. A security code is sent to your mobile phone and must be used to activate your account.
3. Setup your profile.
4. Enter business name or phone number (e.g Runway or 2141235678) that had sent you the invitation.
5. The pickup location will automatically be set to your current location, Tap "Current Location" to edit the pickup location.
6. You may use the search option or use the Saved Addresses. Use the 'Addresses' option from main menu to setup your specific addresses such as Home, Office, etc.
7. You can click on the business name and read the customer's review, ratings, pickup/delivery hours, prices etc.
Pickup & Delivery Request Process
1. Tap the Truck Icon, then "PICKUP DATE" option and select a date.2. Tap the "PICKUP TIME" and select an available time. If the 'Now' option is available, the Pickup time would be auto selected within the ETA period.
3. Enter any special request and tap 'Request Pickup' to initiate the request
4. Once your pickup request is accepted, you will receive a push notification confirming the request.
Follow steps below to cancel your pickup request
1. Tap the icon from the top left corner.
2. Select 'Pickup Requests'.
3. Select the pickup request you wish to cancel
4. Scroll to the bottom of the request and tap 'Delete Request'
Walk-in drop off process
1. Tap the
icon for Walk-in option. 2. Select Drop Off if you are dropping off.
3. Tap the "Droff Date" option and select a date.
4. Tap the "Drop off Time" and select an available time.
5. Enter total items being dropped off.
6. Enter any special request and tap 'Drop off' to initiate the request.
7. You now may drive to the store and drop off your bag or request curb-side drop off.
Walk-in Pickup process
1. Tap the icon for Walk-in option. 2. Select Pickup if you are picking up your items.
3. Tap the "Pickup Date" option and select a date.
4. Tap the "Pickup Time" and select an available time.
5. All ready invoices will be displayed.
6. Check mark invoices and select Pay.
7. Drive to the store and your items will be ready for pickup. Your may request curb-side pickup